There is a retail boom in India, but there are just not enough training schools to create the necessary Retail Force. Sadly retail is too big a word and too confusing. Let me explain. When a customer wants to buy bread or grocery he/she is only looking for good display, big and clean trolleys, […]
Try being a senior citizen in this country! Just day to day living is made tough by the service provider. Make no mistake when I saw the ARPU for airtel going up, I was happy – I am a shareholder and my latest buy was at 276! So in this bad market it is making […]
I normally do only subject matter training. This is capital markets, financial planning, etc. etc. However some of this spills into a sales / attitude training too. In the sense that people ask me ‘If the client says….what should I say?’…I realise that selling life insurance or mutual funds is a really taxing and difficult […]
I have a reliance mobile number (CDMA) – and have numerous complaints about people unable to reach me. Was wondering am I alone or all service providers just as bad…and what is the procedure for shifting from Reliance (cdma) to some other provider….. happy to have your feedback…
Once upon a time long, long ago I used to be a practising Chartered Accountant. In 1988 I used to be at the ITAT (Income Tax Appellate Tribunal) quite regularly (definitely on Fridays when the department used to file its Reference Applications!). A few people who used to be regular thereat were some super seniors […]
this post is being repeated. Had posted it earlier for a few hours…but was removed..because there was some more important ‘breaking news’ story…so it is coming up again… A few days ago I did a training for a Wealth Management Company. Not too keen to mention client names..but it was a high quality client and […]
We have all been using toothpaste, shampoo, soap, malt drinks, Bournvita, Horlicks, Complan…..even though we may be new to life insurance, pension plans, etc. If you see the pictures on the cover of the items that you buy you see pictures of how much to use. The toothpaste cover shows toothpaste from one end of […]