Try being a senior citizen in this country! Just day to day living is made tough by the service provider. Make no mistake when I saw the ARPU for airtel going up, I was happy – I am a shareholder and my latest buy was at 276! So in this bad market it is making my portfolio look good.
However when a senior citizen showed me her phone – she had sms’s from the company …saying all kinds of nonsense and charging Rs. 30..IF SHE DID NOT REPLY.
She was told by her children to ignore sms from the service provider..so in a day they exhausted Rs. 120 from her account. I have chosen to write about Bharti Airtel because that is what was shown to me. I am sure other service providers – Mahanagar Gas for example charges Rs. 50 a month FOR A SERVICE THAT HAS BEEN DISCONTINUED (building is being broken down and reconstructed)..and the great RBI says in case of a standing instruction, ONLY MGNL can STOP it, not YOU the account holder.
Imagine the life of a 80 year old man or woman having to deal with these thugs. You cannot live without a phone, gas, electricity, ….we also pay one of the lowest rates in the world (arguably, in electricity we pay one of the highest!)..but these companies DO NOT CARE.
We need to start a very very strong consumer movement, and vote with our wallets. I have friends in Bharti Airtel, I hope some of them have the courtsey to call back, of I am going to Sunil Mittal with this crib. I never, never shout at the kids handling the call center – no use telling them. If nobody calls, it will SM who will get the complaint. Or the Telecom Minister. Makes sense, the EAR (for organisations too) is at the top, and it is close to the brain. Shouting at the toes or ankles is a waste of energy.
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