It is not easy being in the retail business. And surely not so for arrogant old economy companies who have sold in the control regime economy. So what should you do if you get bad service? Go viral. Yes the Indian net penetration is no patch on the US as a %age of penetration, but […]

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  I have said this in the past too….and saying it again… “I have NO clue about what attracts big companies to the financial services sector” – repeat a zillion times. None of the so called ‘big groups’ have ever done well in financial services. Whether it is the Tatas, Birlas, Sundaram,….really only Hdfc as […]

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  There is a retail boom in India, but there are just not enough training schools to create the necessary Retail Force. Sadly retail is too big a word and too confusing. Let me explain. When a customer wants to buy bread or grocery he/she is only looking for good display, big and clean trolleys, […]

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A few days back I wrote a piece saying the “The future of the mutual fund industry is very B…”. Now you could interpret this B as bleak or bright! I have already written about the bright part, now let me write a little about the bleak part. So here it is…. Since August, 2009 […]

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