in today’s Business Line there is a brilliant article about the film industry. Just replace the word ‘film industry’ by ‘financial services’ and YOU have the same story happening. Obviously i am too junior in the hierarchy, and will respect the food chain. Grass cannot (does not need to) argue with the Tiger or Lion…read […]

Read More →

Once upon a time not very long ago the MD of a company (who had never been in a sales function) was making a presentation. At this presentation he would put the Customer on top….and tell the world that the whole organization existed for the customer. Obviously in this diagram of hierarchy he would be […]

Read More →