If you are a small CA, doctor, dentist….you tend to develop a nice cosy relationship with your clients. The General Practitioner (GP) was the doctor of first call. He decided whether you needed a specialist, and when at what stage. However with corporates taking over finance and health you see the following..

  1. Too much cost, too many layers and not enough value: Big offices, glass, aluminium, glamorous buildings, but no clue what they do. Look at these offices and you keep wondering beyond a ceo, a compliance person, a fund manager – what else does a wealth manager need?
  2. Too many products, all look like each other: 5000 mutual fund schemes. If a potential investor has to see this on a regulator information portal, he is unlikely to buy anything. Surely. Nothing.
  3. Products too complex, simplicity has been out lawed in 1990 perhaps? or was it later?
  4. Communication to the unit holder is lost. They try doing this through their sales employees
  5. Sales men are trained very less….this could be a ploy to help mis-selling.
  6. Unit linked plans are unlikely to meet insurance needs or investment needs
  7. Too much fund raising not enough fund management
  8. Too much sales not enough understanding
  9. Too much training not enough on fund management, wealth management or markets.
  10. Too much management, searching for leadership
  11. Too much ethics, audit, etc in form, nothing in spirit
  12. Too much law, not enough justice to the small unit holder
  13. Law of the Jungle: Might is Right
  14. Sales rewarded far far better than ethical sales
  15. Ethics not even considered in sales, how can it be rewarded?
  16. More about Managing, less about Relationship
  17. Fund coverage by media houses leaves a lot to be desired…very rarely rising above financial porn
  18. Old fund houses resting on past glory
  19. Obfuscation is the key word
  20. Financial literacy a pet peeve and a pet joke.
  21. Obviously many ‘bali ka bakras’ as always
  22. Regulators do not need to invest, they are protected by an indexed pension, OROP.

End of my peeve.

Now see how this is applicable to wealth, health, fitness, tourism, pharma, industries.

The consumer is confused, and one day he will run away.

 

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  1. sir point 3 is very true

    simplicity gone after 1990 because there are too many choices and too much information god knows what is true not true so making decision is becoming very difficult

    we had only doordarshan now 500 channels, we had black colour ring phone or button phone now 100 phones hotels also server used to say idly vada poori pongal now a menu book with 50 dishes maruti 800 or ambassador now 20 cars

    only confusion is still continuing

  2. These corporate hospitals have completely destroyed family practitioner concept which was their 15 years back, But family practice concept still exists in tier 2 cities, My father being family doctor has seen 3 generation of particular family and he can easily give prescription knowing the complete history of patient and family doctors used to refere the patient to specialist, But now a days every visit to corporate hospital you will find new doctor and every time you have to take same tests once again

  3. The family doctor concept is there in big cities also. I live in Pune and I know few such doctors by experience. But for the doctor to become your family doctor you need to trust him and trust comes with time. But the new age generation is moving across cities and countries. How will we create that trust? (i have also moved a lot in last 10 years and feel lost sometimes). So it is about going back to your roots or try and grow your own roots in any one place.

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