First of all let me tell you that I have medical insurance. I have no clue whether it will pay, how much it will pay, on what basis will the calculation will be made….literally NOTHING.

Why do I still have a policy? because it keeps my mind calm.

Why do Indians not like it?

1. It is too complicated: You may or may not believe it, but most of us cannot understand the language of a medical policy.

2. The mathematical calculation of how you will be paid a claim is very difficult to believe or comprehend.

3. Most people think “I have a company policy” and that is sufficient – this is obviously because they do not understand risk.

4. If you have a policy for Rs. 500,000 and you incur Rs. 300, 000 as expenses you think you will get paid…right? Wrong. You will be shocked to find a) room rental restrictions b) proportionate cutting of the over all bill and c) disallowed expenses..you will be lucky if you get more than Rs. 250,000. And I am being optimistic…

5. A lot of expenses are unecessarily added on by some of the hospitals….thus the default option is mis trust….

 

  1. Subraji, yes that is what exactly happened to me with a prominent insurer from Chennai. I cannot trust any of these guys any more. Let me take loan and pay the bills if required but I do not think I will trust these cheaters. In my case, they conned me saying that I did not submit so and so receipts/ bills/ papers, even when I had a photocopy of the same for proof. I felt sick at the end of the ordeal. The last straw was, when they asked me to go back to the doctor and get some more letters. I told enough and paid from the pocket. How can I trust them when they lie to me on the face?

  2. The “Cash-less” facilities offered by some companies do not benefit the Doctors working in an empaneled hospital as well.

    I know of 1 case where a patient had visited an Ophthalmologist to do cataract surgery for his second eye, but the Doctor was yet to receive payment from the TPA for the first surgery on the same patient done 3 years ago !!

  3. Medical Insurance: why Indians SHOULD NOT like it

    it is a scam directly imported from US. Gone are those days where you can go in to any hospital and get treated for anything.

    now you don’t know whether 1) your megalomania personalfinancitis is covered in your policy first of all 2) is not pre-existing 3) the hospital will endorse your “half indian-half foreign” medical insurance 4) so on and so forth.

    even the greedy /dumb americans know they CANNOT AFFORD to be sick and they go abroad to have a simple hernia procedure

    Quote found on a claims adjuster’s desk:

    If you are healthy you do not need it;
    If you are sick it is not covered

    Prosecution rests.

  4. Subra,

    Asking mahaveer to name the company when you do not, in instances which you quote is unfair. I am sure you have client confidentiality restrictions etc ..,… Anyways thanks for the great content….

  5. “client confidentiality restrictions”: good enough reason for me to not buy a medical policy.

    subra, I never knew that a medical insurance can keep your mind calm! My mind, on the other hand, calmed down only after I accepted my mortality. P.S. My method is cheaper.

  6. What is solution we are suggesting here? person should start SIP towards Medical corpus/should break FD for medical needs/ Never take Medical insurance/ choose policy with low premium/ Read terms & C religiously/
    I am yet to meet person who is satisfied with the health insurance policy/company.

    Subra sir can you please enlighten us with some stories/experience/ To DO list.

  7. If the hospital knows that you will be paying through insurance then they will add unnecessary items and will inflate the billl.
    Then the insurance company will say these are non essential things and not covered in Policy and will provide a very reduced amount and not the whole bill. Also the Amount of Co-pay is very high for many insurance companies.

    The Hospital will not give discharge unless the Insurance co. clears the bill or you pay upfront. I faced this issue once and decided to pay in full to hospital and then fought with the insurance company. Thankfully i got the complete money reimbursed but had to fight a lot for this.

    So medical insurance is surely horrible In India. I dont know about US but may be it is the same over there

  8. @Ankit

    What is solution we are suggesting here?

    We have to move our Gluteal muscles first. Get healthy and stay healthy immediately.

    points

    person build a Medical corpus – YES YES 1000 times YES.

    Especially if you have 60+ parents or parents with hypertension, Diabetes etc. It is literally impossible or prohibitively expensive to cover parents esp with “pre-existing” diseases.

    Never take Medical insurance – NO.

    It is easy, cheap for young (<40), healthy people to take medical insurance early and top it off frequently. Insurance companies (Life, Health) love this demographic as they present the lowest risk for them in the actuarial tables!

    choose policy with low premium – NEVER

    Read terms & C religiously/ – LOL DUH. You have to do it even for a SB account.

    Repeat:
    If you are young and healthy – you DO NOT NEED IT
    If you are young and sick – it WILL NOT BE COVERED
    If you are old and sick – fuhgeddaboudit

  9. Health policy is required for young people as they do not have the necessary corpus or in the process of creating the wealth for future. Untimely health related cost can hamper this process. I fully agree that the fate of claim is in the hands of underwriters and one may get only 40-60% of claim. One problem solution is start a sip for health fund in later age. Cover your early years with health insurance. Read sections like exclusions, Preexisting diseases coverage and day care procedures carefully before signing.

  10. My experience was not very great with India’s oldest private insurance co…what you get is pennies on the rupee even with very old, no claim policies.

    I do have some med insurance and know that I will probably encash MF units when I have to.

  11. I had STAR Health insurance for my father for 2 lakhs. He under went angioplasty and the bill came to about 2.5 lakhs. The insurance paid the full amount of 2 lakhs through cashless facility.

    I was surprised but happy.

  12. I have 5L Family Policy from prominent insurer. My wife underwent surgery and i opted for cashless. But Insurer limited the total cost by saying “Nature of surgery & Hospital Location -city”. So my limit was exhausted right after surgery. Post surgery there were medical tests and pharmacy bills. So i requested for the Limit list from insurer to provide Nature of surgery & city details. Since they dont have such a list and finally they agreed to pay for all post surgery expenses.
    If a person dont have asking way, then insurer might be enjoying in each & every claim.
    So how Poor / uneducated people get proper right of the policy.

  13. Now a days hospital have packages for child birth. When we asked in reputed hospital (recently opened in collaboration with a Multinational co) in Bangalore, package was priced at 75k for non insured person. While admitting as cashless(insured) option estimate was given for 53K on insurance paper. Bill came for around 51K. I paid my co-pay of 20% and later insurer took another 10% discount and paid hospital only 36K. So for listed package of 75K hospital received only 46K ~40% discount.

    Can you we have uniform pricing or atmost 10% difference. Why should non-insured person pay more?

  14. Subra

    Let me add my point of view from the above discussion Me and my wife have a health cover of 30 lakhs approx.I have 20 lakh cover from Max Bupa Family First Plan and the rest from our companies.One needs to ask the TPA your room rent as per policy and then one should have enough corpus so that you are calm and not at all worried about the bill.Also, to add on this i am planning to add one more health cover in the form of critical Illness from this financial year onwards.

    Thank You,
    Aditya

  15. My wife recently had a surgery at a prominent hospital in South Mumbai. The surgery cost for single room customers was negotiable directly with doctors which of course noone informs you lest you actually use the option. Next, doctors will visit you unnecessarily to extract maximum visiting charges from the insurance company.Thirdly unnecessary tests will be done upon you which are not even related to the problem. And then, you prey that your deductions are kept to a minimum. Of course if it is a corporate policy, you have better chances of getting higher refunds.

    Worst thing is that change in class of room makes obnoxious change in all other charges along with change in room charges. So for the same surgery, depending on my room class, my total cost would be anywhere between Rs.65,000 to 3lakhs depending on my room type.

  16. Its a scam guys…the more YOU are afraid of disease, disability, and death, the more they can (and hence, WILL) loot from you.

  17. My experience with Medical insurance claim is ok.
    – First I used it during delivery of my child. The hospital had a package for pregnancy and insurance had a limit on pregnancy charges. The bill came much higher than insurance limit and insurance company happily paid their full limit that too cashless facility (50K limit).
    I came to know from above experience (my first) that hospitals try to extract as much money as possible from you.
    – So next time for hospitalization, I did not opt for cashless and told the hospital that I don’t have any insurance and then bargained. I got lessor rates and later I claimed the amount from insurance. Since I took care of room rent etc (meaning ensured that they were in limits), insurance paid all amount less my co-pay. (10K bill, 1K co-pay and 9K reimbursed by insurance)
    – Third time also I told hospital that i will be paying my own and then bargained. Once I settled for an amount, I said now I will go for cashless. Surprisingly, they increased the amount and were not ready to give earlier package in cashless!!
    I opted for cashless and for a 51K operation, had to pay 6K from my own pocket despite no provision of co-pay.

    In my experience insurance companies were ok, it is the hospitals who were the culprit. They want to inflate the bill as much as they can. Insurance companies obviously don’t want to spend that much and thats where all the disputes arrive.

    I have seen in hospitals, doctors/staff says “Are yaar! you are covered under medical insurance. Why do you bother what is the bill” and a lot of people fall for it. This artificially inflates medical costs, then insurance companies increase their premium and we as consumers then complain. Think about the guy who doesn’t have insurance, he/she is the one totally screwed in this situation.

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