On the 10th of June I travelled to Chandigarh and back. This is a little difficult because you need to take a morning Mum-Delhi flight, then fly Delhi-Chandigarh if you want to reach by 11am. The other choice is to take the GO Air flight – I am not very comfortable simply because of the number of their flights which have got cancelled / postponed.
So Kingfisher it was! Right from the check in things were smooth – and except for the chilled veg roll in the Delhi – Chandigarh leg things were fine. At 2.30 pm I got a sms saying the 20.25 hrs flight from Delhi to Mumbai was being cancelled and merged with the 22 hrs flight. Sigh, Kingfisher, I thought.
While checking in at Chandigarh I cribbed loudly about reaching Delhi at 18.30pm and sleeping in their lounge (thank you KF). Suddenly as we touched down in Delhi one angel in red (presumably her name is Seema, not very sure) said since we had landed at 18.40 pm, she could try pushing me into the 19.10 flight (which was about 10 minutes late). My immediate reaction was “Seema, God Bless You”. What was amazing was not what she did, but the whole process of realising that there is at least one passenger in the Chandigar – delhi flight who might benefit by the delay, and setting the whole process in place. She assigned one boy who ran with me (thank You Standard Chartered Marathon) from the arrival terminal to Terminal 1D (i had only a book as baggage), calling the check-in desk to keep the boarding card ready and ensuring that I was on the flight. I was really impressed. I deal with many 22 year olds who are reasonably well educated and trained. However training people to think on their feet and execute it fast is not easy. Thank you Seema. Thank you Kingfisher – now you have a raving supporter. Thank you Kunal Vasudeva. Thank you Rajesh Verma. Thank you Suraj (Dolly) Verma.
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