When you speak to a CXO level of person there are somethings you do not want to hear:
– You know our systems, na….this is how it works!
– Oh! this is just a small error – it is not symptomatic.
– I know it is wrong…but everybody in our industry is doing it.
Yuck. Yuck. Yuck. I have heard these 3 statements tooooooo many times.
Only when I read Taleb’s article – it is just too brilliant – every body must read…thanks to a friend who understands that he is an expert on general insurance because he knows that he does NOT understand many things ….thanks Suresh.
here is the article
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