A couple of days back I had reproduced a letter from a grateful life insurance nominee.
Let me tell you what led to that story….
Here was a young person (aged about 40) who had died. He had 3 life policies from Cos. A, B and C. For obvious reasons, the names cannot be given out – but I am dying to give out the names :).
Company A in its bureaucratic style accepted the application, but did not do anything…at least for a while.
Company B said please send the application to our HO – claims are handled there.
Company C said ‘This is a pre-existing illness, so we cannot pay.
The nominee – a housewife panicked and called her cousin. He happens to be my computer supplier. He knew about my love for big finance companies and asked whether I could help.
I called company B head of claims and said I could read the riot act to his Board, but before that could he help? He apologised and to cut a long story short, paid the money in a weeks time.
I called a friend who used to do audits for the collaborator of company C. He said we have a ‘stonewall policy’ so please ensure that she does not go anywhere near our office without LEGAL help. However he was helpful – or I may have made a mess by being overconfident.
Having secured the money from B and C (both those companies worked without any ‘bossgiri’ – and stunned this lady) I drafted a simple letter. It said…I had this insurance…cos. B and C have paid…A is refusing to pay’ and sent her to the Ombudsman.
She got called in 3-4 days time. She went alone – like a scared wet cat. Company A came with 2 lawyers, suited and booted.
The Ombudsman told the company – you have a lot of choice. You can pay her tomorrow morning or evening. You can pay by cheque of pay order. The whole process lasted a few minutes. She was in tears.
Hopefully my computer supplier will give me good service for my laptop. L O L.
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