After saying nice things about a public sector bank manager just YESTERDAY….here is some non flattering stuff.
First of all let me start by saying, IT IS ALL MY MISTAKE. I love procrastination and almost paid a 6 digit price for that. Well, God helped me I guess.
ON Friday My great PSU bank assured me that all their branches could do an ASBA application upload and I should chill, their Ghatkopar branch would do it in a jiffy. It is all right if you are not there on Saturday, Monday is a banking holiday, but on Tuesday morning we will do it in a jiffy.
So what are we talking about? An application in the Tata Power Rights issue. A small SEBI twist. It had to be done ONLY by using ASBA.
So I go to my PSU bank at 9.45 am with the application form. One nice lady says ‘do not worry sir, it will be done’. I relax go off about 30 km away into my own world, without a worry.
At 3.20 the phone rings. ‘Sir we could not do it’ – simple. I panic and say NOW WHAT?
Manager Psu bank coolly says ‘sorry sir but we will not be able to do it’
HE COULD SAY THAT. I was staring a potential loss of about Rs. 80,000 just because of my PROCRASTINATION, AND LOVE for the LAST MINUTE.
So I called my great Private sector RM. He said ‘I am in a meeting I will call u back’. Then called another RM of mine. He smsed me saying ‘bank closes at 3.30pm’ – completely useless info at 4.30pm….
I go from Nerul to Ghatkopar, pick up the form from my psu bank and take a fast train to CST.
Reach Fort branch. Watchman gives me a lecture on being punctual (gulp).
Humbled. Can do nothing. Helpless, no options.
Then I punch a few numbers on the dial pad. Notice that battery is dying. What a day!
One young kid (back office) of the bank comes in and asks “do you also bank with us” – luckily I do. He says come in, I will try, but no guarantees.
The watchman is feeling defeated. He stares as I whiz past. Form re filled (changing bank from psu bank to pvt sector bank).
I speak to the MD of the Registrar. Link Intime. He says ‘CHILL’ time has been extended to 7pm by Tata Power.
Private sector bank back office says ‘Your account has 4 zeroes why have u put 5 zeroes’ …
any way to cut the long story short, it got done at 5.30pm.
Decided that both banks are sad, but the private sector OPERATIONS guys worked harder to meet client expectation….and left me wondering why does this bank not allot me an “operations” relationship manager instead of a ‘sales’ RM ? I seem to be liking the ops guys much more than the sales guys. Too much hot air, and no substance. Sorry guys.
No anger, malice, …………….etc. just a narrating of facts……..
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