The airline business makes money only for the aircraft manufacturers, airports, food suppliers…rarely for the airline.
This post is about the attitude of the employees of Jet airways, Kingfisher and Air India.
On my last trip when I was at the airport waiting to get into an aircraft…and could not find a newspaper..suddenly one of the girls came up with a newspaper. She need not have done it. It was Jet Airways.
Once while checking in at Chandigarh…I said there is a connecting flight from Delhi..but it has just a 10 minute gap. They ensured that I ran from one aircraft to another (which means I boarded the Del-Mum flight without security check)..The airline was Kingfisher. They need not have done it.
Sadly I have no such ‘Wow’ experience with other airlines. I also have some bad experiences with both Jet and Kingfisher.
However the attitude of the Air India staff is – ‘We do not care, GoI owes us a living’. The airline may not offer good services, may make losses, may do whatever it wants….but the GoI owes us a living. To say that the employees are responsible for the mess maybe wrong. However to blame the employees of Jet and Kingfisher is ALSO wrong.
Employees at Jet and Kf are subdued. They are getting their CVs drafted. They may leave the industry if they can. Obviously pilots have lesser choice than the others. They are not saying “If you do not pay we will quit”. Their HR may not mind that.
It must be tough for all the stakeholders – suppliers, management, passengers, employees and of course the government, but at least it is collective responsibility. It is also clear that getting into a financial mess is possible when you are in manufacturing or in the service sector or in any sector.
You can get into a mess whether you are the government or the private sector.
If you are in the government, the world owes you a living. If you are in the private sector, you owe your family a living.
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