As I know quite a few people in the BFSI space I try to solve problems at levels higher than the call center. However I have a Icici bank credit card. As long as there is no manual interference things go on fine. However this time I missed my credit card payment because their site would not open (the page that allows you to make payments from other banks)..so I called the call center:
Girl at cc: Sir may I have your name..?
Girl at cc: May I have your card start date…?
I: it is Sep 05
Girl: May I have the end date?
Girl: May I have your official address?
I: You do not even have it.
Girl: May I have your billing address:
Girl: May I have your mother’s maiden name:
I: You do not have it.
Girl: May I know what is the problem?
I: I am not able to make a payment.
Girl: Sir which bank?
I: Hdfc bank
Girl: Sir it must be a problem at Hdfc bank.
I: I am not able to open the page which takes me to Hdfc bank
Girl: If it is a problem at our bank it will show on my screen. So it must be a problem with Hdfc bank.
I: I am unable to open this page for the past 3 days..so I am late in making the payment
Girl: If there is no problem at Hdfc bank, Sir, you can make the payment from Hdfc bank site.
I: I am not registered @ Hdfc bank for 3rd party or utility payments.
Girl: Sir you can pay cash.
I: Thank God….my conversation is over.
Thank God the only thing I have is an Icici bank credit card.And I am paying Rs. 400 + service tax BECAUSE THEIR SITE DOES NOT OPEN…mera bharat mahan.
My wife has a SB a/c….hope to reduce the balance soon.
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