As I know quite a few people in the BFSI space I try to solve problems at levels higher than the call center. However I have a Icici bank credit card. As long as there is no manual interference things go on fine. However this time I missed my credit card payment because their site would not open (the page that allows you to make payments from other banks)..so I called the call center:

Girl at cc: Sir may I have your name..?

Girl at cc: May I have your card start date…?

I: it is Sep 05

Girl: May I have the end date?

I:…grrr…

Girl: May I have your official address?

I: You do not even have it.

Girl: May I have your billing address:

I:…….blah..

Girl: May I have your mother’s maiden name:

I: You do not have it.

Girl: May I know what is the problem?

I: I am not able to make a payment.

Girl: Sir which bank?

I: Hdfc bank

Girl: Sir it must be a problem at Hdfc bank.

I: I am not able to open the page which takes me to Hdfc bank

Girl: If it is a problem at our bank it will show on my screen. So it must be a problem with Hdfc bank.

I: I am unable to open this page for the past 3 days..so I am late in making the payment

Girl: If there is no problem at Hdfc bank, Sir, you can make the payment from Hdfc bank site.

I: I am not registered @ Hdfc bank for 3rd party or utility payments.

Girl: Sir you can pay cash.

I: Thank God….my conversation is over.

Thank God the only thing I have is an Icici bank credit card.And I am paying Rs. 400 + service tax BECAUSE THEIR SITE DOES NOT OPEN…mera bharat mahan.

My wife has a SB a/c….hope to reduce the balance soon.

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  1. Dear Ajay,

    We apologize for the inconvenience caused to you. Please write back to us with your contact details at care@icicibank.com and we will contact you soon to address your concern. Kindly refer “747235” in the subject line.

    Regards,
    ICICI Bank Customer Service Team.

  2. Dear Karan,

    We are sorry to know your opinion. Please write back to us with your contact details so that we can help you hold a better opinion about us. Kindly refer “747234” in subject line.

    Regards,
    ICICI Bank Customer Service Team.

  3. Dear Nakul,

    We would like to thank you for the positive feedback. Happy banking with us.

    Regards,
    ICICI Bank Customer Service Team.

  4. Dear Subra,

    We are sorry for the trouble. Please write to us with your contact details at care@icicibank.com and we will contact you soon to address your concern. Kindly refer “747239” in the subject line.

    Regards,
    ICICI Bank Customer Service Team.

  5. Dear Author,

    We are sorry to hear about your experience. Please write to us with your contact details at care@icicibank.com and we’ll get back to you. Kindly refer “746015” in the subject line.

    Regards,
    ICICI Bank Customer Service Team.

  6. fantastic Icici Bank, you responding to a chota sa blog is fantastic customer sensitive action. Many people have given me feedback saying “Icici is using technology well..to help customers”. One HNI customer says the diff between Icici and other pvt sector banks is ‘if you have a RM who does not know the answers, there is somebody else who acts within 24 hours..” Great.

    Must also add that I made a double payment (there was no response saying payment received)..but in 2 days the second payment was reserved. Thanks.

    No as of now I have no complaints, thanks for the offer though.

  7. Dear Subra,

    Thank you for your kind words. We value our customers’ concerns and opinions and always try to provide what is best for them. Your feedback is appreciated.

    Regards,
    ICICI Bank Customer Service Team.

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